Return Policy

Last updated: November 12, 2026

30-day returns

You can return most items within 30 days of delivery for a refund. Items need to be unused, in their original packaging, and returned with all accessories.

How to start a return

Email us at aibotjax@gmail.com with your order number and the reason for the return. We'll reply with return instructions. Please contact us before sending anything back, so your return can be matched to your order.

Damaged, defective or wrong items

Please check your order when it arrives. If something is damaged, defective or not what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a replacement or a full refund, your choice, and you won't pay return shipping.

Return shipping

For returns that aren't due to our error (for example, a change of mind), return shipping is paid by you and the original shipping charge isn't refunded.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few more days to post it.

Exchanges

The fastest way to get a different item or color is to return the one you have and place a new order.

Questions

Email aibotjax@gmail.com and we'll help.